These Terms and Conditions for Participation in the GP Partnership (Telepharmacy) Program (“Terms and Conditions”) are established to set out the terms and conditions governing participation in the GP Partnership (Telepharmacy) program between LINE MAN Corporation Pte. Ltd. and/or LINE MAN (Thailand) Co., Ltd. (collectively, “LINE MAN”) and participants in the GP Partnership (Telepharmacy) program. These Terms and Conditions define the rights, duties, usage conditions, and responsibilities of licensed pharmacies participating in the program in providing Telepharmacy Services to Users through the connection between the LINE MAN Platform and the platform of the Telepharmacy System Provider designated by LINE MAN. The Merchant has agreed to enter into a GP Partnership (Telepharmacy) program agreement (“Agreement”), under which the Merchant shall pay applicable service fees arising from its use of the LINE MAN Application, and LINE MAN shall provide the Merchant with the corresponding system usage benefits.

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The participation of the Merchant (as defined in Clause 1.3 of these Terms and Conditions) and the Pharmacist (as defined in Clause 1.4 of these Terms and Conditions) in the GP Partnership (Telepharmacy) system, as well as the access to or provision of services through the Platform, shall constitute the Merchant’s and the Pharmacist’s acceptance of, and agreement to be bound by, these Terms and Conditions and any other policies issued by LINE MAN from time to time.

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The Merchant and the Pharmacist shall comply with all applicable laws at all times during their use of the GP Partnership (Telepharmacy) system, including laws governing medicines, the practice of pharmacy, consumer protection, public health, and personal data protection.

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LINE MAN acts solely as a provider of technological systems that connect Users (“Users”) with Merchants and Pharmacists. LINE MAN is merely a technology system provider and is not a pharmacy practitioner. Accordingly, LINE MAN does not certify, warrant, or assume responsibility for any consultations, symptom assessments, or dispensing of medicines performed by the Merchant or the Pharmacist.

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If the Merchant does not wish to accept these Terms and Conditions, the Merchant must immediately cease using the Platform.

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1. Definitions

Unless otherwise defined herein, the following terms shall have the meanings set forth below and shall apply throughout this Agreement:

1.1 “LINE MAN” means LINE MAN Corporation Pte. Ltd. and/or LINE MAN (Thailand) Co., Ltd., which provides digital technology systems to connect Users with Merchants and Pharmacists for Telepharmacy Services. LINE MAN does not provide pharmacy services, does not engage in any healthcare profession, does not diagnose medical conditions, does not prescribe medicines, and does not certify the accuracy, adequacy, or appropriateness of any pharmaceutical advice or medicine dispensing provided by Pharmacists.

1.2 “LINE MAN Platform” means any system, application, website, or other technology developed, operated, or provided by LINE MAN, including the LINE MAN Application and related systems, that serves as a channel connecting Users, Merchants, and Pharmacists, as well as connecting to the Platform of the Telepharmacy System Provider as designated by LINE MAN.

1.3 “Merchant” means a licensed pharmacy that has registered, enrolled, and been granted the right to use the LINE MAN Platform to connect with Users and to connect to the Platform of the Telepharmacy System Provider for Telepharmacy Services under these Terms and any other applicable LINE MAN policies.

1.4 “Pharmacist” means a person licensed to practice pharmacy under applicable law, performing duties on behalf of the Merchant, providing consultation, reviewing medication use, assessing symptoms, providing recommendations, and dispensing medicines to Users through the Platform of the Telepharmacy System Provider, in full compliance with all relevant laws and professional standards.

1.5 “User” means any person who uses the LINE MAN Platform to access Telepharmacy Services and/or purchase any Products from Merchants, provided that the Products must be legally permitted for sale.

1.6 “LINE MAN Rider” means a delivery driver or courier who provides pick-up and delivery services to Users through LINE MAN’s system under LINE MAN’s terms and conditions.

1.7 “Delivery Service” means the service whereby a User purchases Products and engages a LINE MAN Riderto pick up and deliver the Products from the Merchant to the User in accordance with the order.

1.8 “Pick and Go Service” means the service whereby a User purchases Products through the LINE MAN Platform and chooses to pick up the Products in person at the Merchant’s location at the designated time.

1.9 “Telepharmacy System Provider” means a legal entity that owns, develops, operates, or provides technology systems for Telepharmacy Services as required by law, including systems for user identity verification, pharmaceutical data storage and recording, communication between Pharmacists and Users, and any other systems necessary for Telepharmacy Services. Such provider must possess the qualifications and comply with all applicable legal requirements.

1.10 “Telepharmacy Services” means pharmacy-related services provided through technology systems as required by law, including consultation, symptom assessment, medicine dispensing, and pharmaceutical recordkeeping in accordance with professional regulations.

1.11 “Personal Data” means any information relating to an identifiable individual, whether directly or indirectly, as defined under applicable personal data protection laws.

1.12 “Health Data” means any information relating to symptoms, medication history, or other information classified as sensitive personal data under applicable law, which must be processed by Merchants and Pharmacists in compliance with the law and LINE MAN policies.

1.13 “Service Fees” means the GP Partnership service fees (“System Fees”) and any other fees specified under these Terms, calculated based on the total sales value of all orders generated via the LINE MAN Application, whether the User selects Delivery Service or Pick and Go Service (before VAT, where the Merchant is VAT-registered), regardless of the payment channel used, including electronic payments (E-Payment) or cash. Service Fees also include:

(a) Additional Service Fees, as defined in Clause 1.14;

(b) Value Added Tax, the VAT imposed on the System Fees under Clause 4.2 (excluding VAT applicable to product or medicine prices); and

(c) Penalties, interest, indemnities, and any damages arising from the Merchant’s acts, omissions, or breaches of these Terms or LINE MAN policies, including any other charges mutually agreed in writing or publicly announced by LINE MAN.

1.14 “Additional Service Fees” means any fees, product charges, or service charges agreed by the Merchant under contracts entered into with LINE MAN, Wongnai Media Co., Ltd., or any LINE MAN affiliate, including but not limited to POS device purchase or rental fees, POS subscription fees, advertising fees, and product purchases under the Electronics Products Sales program.

1.15 “LINE MAN Application” means the application or website provided by LINE MAN for the purchase and sale of Products and services.

1.16 “WMA Application” means the application provided by LINE MAN or its affiliates for managing orders and Merchant information.

1.17 “Products” means medicines, medical devices, and other health-related Products that the Merchant is legally permitted to sell, including prescription-only medicines, specially controlled medicines, dangerous drugs, pharmacist-dispensed medicines, registered or notified medical devices, and other health Products that pharmacies are legally permitted to sell.

For clarity, “Products” do not include any items prohibited by law from being sold in pharmacies or any items that LINE MAN does not permit on the LINE MAN Platform, unless LINE MAN expressly specifies or authorizes otherwise in writing.

1.18 “Platform of the Telepharmacy System Provider” means the system or technology developed, operated, or provided by the Telepharmacy System Provider for Telepharmacy Services as required by law, including identity verification, prescription review, pharmacist–user communication, pharmaceutical data recording, medication records, consultation history records, and any other systems necessary for Telepharmacy Services. The Merchant and Pharmacists must use such platform in compliance with the conditions, rules, regulations, and standards prescribed by the Telepharmacy System Provider.

1.19 “Platform” means the LINE MAN Platform and the Platform of the Provider of the Pharmaceutical System, including but not limited to websites, mobile applications, and web applications of each respective platform, which serve as the channels through which Telepharmacy Services are provided to and accessed by Users under these Terms and Conditions.

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2. Obligations of LINE MAN

2.1 Provision of the LINE MAN Platform and Related Systems

2.1.1 LINE MAN authorizes the Merchant to use the WMA Application, Wongnai POS, or any other systems designated by LINE MAN for managing Products, receiving and processing orders, and operating on the LINE MAN Platform, including connecting to the Platform of the Provider of the Pharmaceutical System as designated by LINE MAN for the provision of Telepharmacy Services.

2.1.2 Where the Merchant uses Delivery Services through the LINE MAN Platform, LINE MAN will provide systems supporting Delivery Providers for the pick-up and delivery of Products. Delivery fees, service conditions, delivery timeframes, minimum order values, and other factors may be adjusted by LINE MAN in accordance with its policies without prior notice.

2.2 Adjustment of Fees and Commercial Terms

2.2.1 LINE MAN may adjust service fees, charges, or any other commercial terms relating to the use of the LINE MAN Platform. Such changes will be notified to the Merchant at least 15 days in advance through channels prescribed by LINE MAN.

2.2.2 If the Merchant continues to use the LINE MAN Platform after the effective date of such changes, the Merchant shall be deemed to have accepted the revised terms. If the Merchant does not wish to accept the changes, the Merchant may terminate these Terms and Conditions in accordance with Clause 7.2.

2.3 System Development and Security Standards

2.3.1 LINE MAN may modify, improve, or enhance its systems, features, or operational processes for safety, efficiency, or legal compliance. The Merchant must comply immediately once such changes become effective.

2.3.2 LINE MAN will maintain the security of its systems, data storage, order processing, and the connection to the Platform of the Provider of the Pharmaceutical System in accordance with appropriate standards. However, the Merchant remains directly responsible for Health Data in accordance with Clause 11.

2.4 Limitation of Liability of LINE MAN

2.4.1 Role of LINE MAN as a Technology Service Provider

LINE MAN acts solely as a digital technology service provider connecting Users, Merchants, and Pharmacists. LINE MAN does not provide pharmaceutical services, does not act as a health-care professional, does not diagnose conditions, does not prescribe medicines, and does not verify the accuracy, adequacy, or appropriateness of any pharmaceutical advice or dispensing performed by Pharmacists.

2.4.2 Exclusion of Liability Relating to Telepharmacy Services

LINE MAN is not responsible for any Telepharmacy Services provided by the Merchant or Pharmacists, including the consultation, assessment, dispensing of medicines, record-keeping, or any actions related to treatment. LINE MAN does not guarantee the accuracy, completeness, safety, quality, efficacy, or appropriateness of any medicines dispensed or advice provided by the Merchant or Pharmacists.

LINE MAN also accepts no liability for any errors, delays, interruptions, or system defects of the Platform of the Provider of the Pharmaceutical System under any circumstances.

2.4.3 Compliance with Laws and Verification of Pharmacist Qualifications

The Merchant and Pharmacists must comply with all applicable laws, including laws on medicines, pharmaceutical professional practice, consumer protection, and public health.

The Merchant is solely responsible for verifying the qualifications, documentation, licences, and legal status of Pharmacists throughout the entire period of providing Telepharmacy Services via the Platform of the Provider of the Pharmaceutical System. LINE MAN has no duty to verify or certify such qualifications.

2.4.4 Indemnification

The Merchant shall be responsible for and indemnify LINE MAN against all damages, claims, complaints, investigations, penalties, attorney’s fees, or other expenses arising from or relating to any act or omission of the Merchant or Pharmacists, including but not limited to:

(a) violations of laws relating to medicines or any applicable regulations;

(b) misconduct or professional breaches by Pharmacists;

(c) incorrect, inappropriate, or substandard dispensing of medicines;

(d) inaccurate, dangerous, or unlawful pharmaceutical advice;

(e) unlawful pharmaceutical advertising or misleading information;

(f) breaches involving Health Data or pharmaceutical records.

The Merchant shall be fully responsible for all consequences arising from such acts or omissions, whether intentional, negligent, or otherwise.

2.4.5 Disclosure to Government Agencies or Regulatory Bodies

If there are complaints, investigations, or legal proceedings related to medicines, dispensing, pharmaceutical advice, professional conduct, or User safety, LINE MAN may disclose, transmit, or provide access to any relevant records, prescriptions, pharmaceutical data, transaction details, or other information to government authorities, regulatory bodies, or professional councils as required by law. LINE MAN shall not be liable for any consequences arising from such lawful disclosure.

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3. Certifications, Enrollment, and Licenses

3.1 Merchant’s Licenses and Qualifications

3.1.1 The Merchant shall obtain and maintain a valid pharmacy business license throughout the entire period in which Telepharmacy Services are provided. The Merchant shall ensure that its premises, storage systems, equipment, and operational procedures comply with all applicable professional standards and legal requirements, including but not limited to the lawful storage, quality, and safety of medicines.

3.1.2 The Merchant shall submit all application documents, identity verification records, and any other information required by LINE MAN or the Provider of the Pharmaceutical System to enable lawful commencement of Telepharmacy Services.

3.1.3 If the Merchant’s pharmacy license is subject to suspension, revocation, expiration, investigation, or becomes invalid or unenforceable for any reason, the Merchant shall immediately notify LINE MAN. LINE MAN shall have the right to suspend or terminate the Merchant’s access rights with immediate effect without prior notice.

3.1.4 The Merchant shall maintain complete and accurate records, licenses, certificates, and other documents required by law and shall make them available for inspection upon request by governmental authorities or LINE MAN.

3.2 Pharmacist Qualifications, Registration, and Professional Duties

3.2.1 The Merchant shall ensure that its Pharmacists have completed identity verification, qualification screening, and registration with the Provider of the Pharmaceutical System prior to rendering any Telepharmacy Services.

3.2.2 Pharmacists shall complete all training, courses, and professional requirements mandated by applicable laws, regulations, or the rules of competent authorities, including any mandatory Telepharmacy-related training that may be imposed in the future. The Merchant shall ensure ongoing compliance and shall notify LINE MAN immediately when any revised requirements become effective.

3.2.3 Pharmacists must maintain a valid and lawfully renewed professional license throughout their service period.

3.2.4 Pharmacists shall personally provide consultation, symptom assessment, prescription review, medication dispensing, data entry, and all related professional duties in accordance with applicable laws, codes of ethics, and professional standards. Pharmacists shall not delegate such duties to any person who is not a licensed pharmacist.

3.2.5 The Merchant shall ensure that its Pharmacists comply with all applicable laws, professional standards, LINE MAN’s policies, and the requirements of the Provider of the Pharmaceutical System.

3.2.6 If a Pharmacist fails to meet the qualifications, becomes unable to perform duties, or if his or her license becomes ineffective or invalid for any reason, the Merchant shall immediately cease providing Telepharmacy Services until a qualified Pharmacist is available to resume such duties.

3.3 Compliance with Requirements of the Provider of the Pharmaceutical System

3.3.1 The Merchant and Pharmacists shall comply with all rules, regulations, standards, identity verification procedures, data recording requirements, data security measures, and any other operational or technical requirements imposed by the Provider of the Pharmaceutical System.

3.3.2 LINE MAN may suspend or terminate the Merchant’s access rights with immediate effect if the Merchant or any Pharmacist fails to comply with such requirements, or if the Merchant’s conduct poses or may pose a risk to Users, the system, safety, or public confidence in Telepharmacy Services.

3.3.3 The Merchant shall be responsible for all costs, penalties, damages, liabilities, or consequences arising from non-compliance with the requirements of the Provider of the Pharmaceutical System.

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4. Duties and General Representations of the Merchant

4.1 Use of the LINE MAN Platform and Order Management Systems

4.1.1 The Merchant shall use the WMA Application, Wongnai POS, or any other system designated by LINE MAN for order management, data recording, and the provision of services on the LINE MAN Platform.

4.1.2 The Merchant shall comply at all times with the policies, manuals, operational guidelines, system requirements, and workflow procedures prescribed by LINE MAN throughout the Merchant’s use of the services.

4.1.3 LINE MAN may, at its discretion, modify or adjust the system, functionalities, procedures, or any part of the services as deemed appropriate, and the Merchant shall comply immediately upon such modifications taking effect.

4.2 Service Fees, Billing, and Set-Off

4.2.1 The Merchant agrees to pay service fees to LINE MAN in accordance with the rates, conditions, or announcements prescribed or notified by LINE MAN from time to time, through such methods determined by LINE MAN. Such service fees shall form an integral part of these Terms and Conditions and shall be binding upon the Merchant immediately.

4.2.2 LINE MAN or its payment service provider shall be entitled to deduct service fees, penalties, interest, compensation, or any outstanding amounts owed by the Merchant from any payout amount due to the Merchant, without prior notice. The Merchant shall be deemed to have provided advance consent to such deductions in all respects.

4.2.3 The Merchant shall review its sales reports, billing statements, and any related information displayed on LINE MAN’s system within the period specified by LINE MAN. If the Merchant does not raise a dispute within such period, all amounts and information presented shall be deemed accurate, complete, and accepted by the Merchant.

4.3 Presentation of Products and Product Information

4.3.1 The Merchant shall offer Products at prices not higher than those offered on other online channels of the Merchant, unless such pricing is part of a promotion or expressly approved in writing by LINE MAN.

4.3.2 The Merchant shall prepare and update all product information to ensure accuracy, completeness, and timeliness, including but not limited to the name of the medicine, images, ingredients, price, indications, warnings, and any legally required limitations.

4.3.3 The Merchant shall be responsible for any errors, inaccuracies, or incomplete product information displayed on the Platform relating to Telepharmacy Services, and shall be liable for any damages incurred by Users or third parties.

4.3.4 LINE MAN reserves the right to edit, remove, or hide any incorrect, unlawful, or non-compliant product information without prior notice to the Merchant.

4.3.5 The Merchant shall strictly comply with all applicable laws, rules, regulations, announcements, notifications, standards, guidelines, and requirements issued by competent government authorities or regulatory bodies, including but not limited to laws governing advertising, consumer protection, the sale of Products, and the conduct of medical or pharmaceutical-related businesses (as applicable), in relation to the presentation, publication, promotion, or sale of Products and the use of the LINE MAN Platform. The Merchant shall be fully responsible for any legal consequences arising from non-compliance.

‍4.4 Preparation, Packaging, and Delivery of Products

4.4.1 The Merchant shall prepare medicines and Products accurately in accordance with the prescription (as required by law) or the Pharmacist’s instructions on the system. The Merchant shall verify the correctness of the medicine, dosage, form, and related information prior to handover, and shall be fully responsible for accuracy, safety, and compliance with all applicable legal requirements.

4.4.2 The Merchant shall package all medicines and/or Products properly, safely, and in accordance with the characteristics of each item and applicable legal and professional standards, including but not limited to light-sensitive medicines, temperature-controlled medicines, fragile items, and Products requiring special storage. The Merchant shall consider conditions during delivery until handover to the User.

4.4.3 The Merchant shall prepare and have the Products ready for delivery within the timeframe shown on the system, strictly following the required steps and timelines to ensure prompt service and User satisfaction.

4.4.4 The Merchant shall be fully liable for any damage caused by improper packaging, incorrect preparation of Products, or delays in handover resulting from the Merchant’s acts or omissions, whether occurring before, during, or after delivery.

4.4.5 If any refund, compensation, or damages arise due to the Merchant’s acts or omissions, whether in whole or in part, LINE MAN shall be entitled to deduct such amounts immediately from the Merchant’s payout without prior notice, and the Merchant shall have no right to claim, object to, or dispute such deductions.

4.5 Merchants Operating Under a Franchise

4.5.1 The Merchant represents that the franchisor, if applicable, is authorized to determine pricing, commercial terms, or marketing plans on behalf of the Merchant, and the Merchant agrees to strictly comply with such requirements.

4.5.2 The Merchant agrees that LINE MAN may comply with any agreements or conditions entered into between LINE MAN and the franchisor, and the Merchant shall have no right to object unless otherwise agreed in writing by the parties.

4.6 Provision of Pick and Go Services

4.6.1 The Merchant shall prepare Products for User self-collection in accordance with the collection time specified on the Platform.

4.6.2 If the Products are incorrect, incomplete, or inconsistent with the order, the Merchant shall correct or compensate without delay.

4.6.3 LINE MAN may deduct damages from the Merchant’s payout if the issue arises from the Merchant’s fault.

4.7 Off-Platform User Contact and Anti-Solicitation

4.7.1 The Merchant shall not use any User information, including but not limited to personal data, order information, contact information, or any information obtained through the LINE MAN Platform, for the purposes of contacting, marketing, advertising, or offering any Products or services through any channel outside the LINE MAN Platform, unless LINE MAN has expressly provided prior written consent.

4.7.2 The Merchant shall not engage in any act, whether directly or indirectly, that constitutes solicitation, inducement, persuasion, or recommendation for Users to purchase medicines or any Products through channels other than the LINE MAN Platform. This includes, without limitation, providing phone numbers, email addresses, alternative online channels, offering special discounts, or any other benefits intended to divert Users away from the Platform.

4.7.3 If LINE MAN discovers, or has reasonable grounds to believe, that the Merchant has violated Clauses 4.7.1 or 4.7.2, LINE MAN shall be entitled to take measures under Clause 7, including restricting access, suspending services, or terminating these Terms and Conditions, without prior notice.

4.7.4 The Merchant shall be fully liable to compensate LINE MAN for all damages arising from such breach, including but not limited to:

(a) the value of orders or revenue lost by LINE MAN due to the Merchant’s conduct; and

(b) any fines, compensation, investigation costs, or other related expenses incurred.

LINE MAN shall have the right to immediately deduct such amounts from the Merchant’s payable balance pursuant to Clause 6.6 without prior notice.

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5. Telepharmacy-Specific Duties and Requirements

5.1 Compliance with Laws and Professional Standards

The Merchant and Pharmacists shall comply with all laws, regulations, professional standards, and requirements governing medicines, the pharmacy profession, the Telepharmacy System Provider’s standards, and Telepharmacy Services. The Merchant shall proactively monitor any changes in applicable laws and ensure ongoing compliance.

Telepharmacy Services shall be provided exclusively through the Platform of the Telepharmacy System Provider designated by LINE MAN, and not through the LINE MAN Platform.

5.2 Restrictions on Dispensing

The Merchant and Pharmacists shall strictly comply with all legal restrictions related to dispensing, including:

(a) not dispensing prescription-only medicines unless verified by a Pharmacist in accordance with a valid prescription;

(b) not dispensing medicines prohibited from being provided via telepharmacy under applicable laws or by the Pharmacy Council;

(c) not selling narcotics, psychotropic substances, or any medicines classified as prohibited items; and

(d) exercising professional judgment to avoid providing advice or medicines that may endanger Users.

5.3 Provision of Telepharmacy Services Through the Required System

The Merchant and Pharmacists shall provide Telepharmacy Services solely through the Platform of the Telepharmacy System Provider designated by LINE MAN, including:

(a) consultations;

(b) symptom assessments;

(c) prescription verification; and

(d) pharmaceutical data recording.

Any provision of services outside the required platform shall constitute a breach and shall be deemed a ground for service suspension under Clause 7.3.

5.4 Data Recording and Accuracy

The Merchant shall accurately record all information related to Telepharmacy Services, including medication records, consultation details, symptom assessments, and prescription verification.

The Merchant shall be solely responsible for any losses or damages resulting from inaccurate, incomplete, or misleading data.

‍5.5 Data Retention and Disclosure (Telepharmacy Records)

The Merchant shall retain all records relating to Telepharmacy Services as required by law, including records stored on the Platform of the Telepharmacy System Provider. The Merchant shall provide or disclose such information to LINE MAN, the Telepharmacy System Provider, or competent state authorities when legally required or when reasonably necessary.

All retention, provision, or disclosure of such information must comply with personal data protection and health data requirements under Clause 11 and applicable laws.

The Merchant shall be fully responsible for any failure to retain or provide such information in compliance with legal obligations.

5.6 Right of Audit

LINE MAN or the Telepharmacy System Provider may, as necessary for safety, service quality, or legal compliance, audit or request access to documents, data, records, or medical/pharmaceutical records related to Telepharmacy Services.

The Merchant shall cooperate fully and unconditionally with such audits.

5.7 Breach of Laws or Professional Standards

If the Merchant or Pharmacist performs or omits any act that may constitute:

(a) a violation of laws relating to medicines or pharmaceuticals;

(b) a breach of professional standards or ethical obligations;

(c) provision of advice that may endanger Users;

(d) incorrect dispensing, unnecessary dispensing, or dispensing of medicines that should not be provided;

(e) any conduct that may pose harm, damage, or risk to Users or any third party; or

(f) any conduct deemed by LINE MAN to violate applicable laws, policies, or quality standards,

such breach shall constitute a ground for suspension under Clause 7.3, and the Merchant shall be liable for all resulting damages without limitation.

5.8 Liability and Indemnification Specific to Telepharmacy Services

5.8.1 Liability Upon Complaints or Claims Related to Telepharmacy

If any complaint, allegation, inquiry, claim, regulatory action, or legal proceeding is initiated against LINE MAN arising out of or relating to Telepharmacy Services provided by the Merchant or Pharmacists, the Merchant shall be fully liable and shall indemnify LINE MAN for all resulting losses, including compensation, settlement amounts, legal fees, fines, regulatory penalties, dispute-resolution costs, and any other expenses incurred by LINE MAN.

5.8.2 Liability Even in the Absence of External Complaints

If LINE MAN discovers, or has reasonable grounds to believe, that the Merchant or Pharmacists have engaged in conduct that violates laws, professional standards, or these Terms and Conditions, or poses risks to Users, consumers, or LINE MAN, the Merchant shall be liable and shall indemnify LINE MAN for all losses and expenses, including preventive costs, investigation expenses, remediation costs, indirect losses, reputational harm, regulatory exposure, and any other related damages. LINE MAN may deduct such amounts from the Merchant’s payable balance or collect directly without the need for a complaint or court order.

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6. General Operational Duties of the Merchant

6.1 Operational Readiness

The Merchant shall ensure that its premises, staff, equipment, operating systems, and business processes are adequately prepared and maintained to support service operations on the Platform. The Merchant shall ensure uninterrupted provision of services, including Telepharmacy Services, except where service interruption is caused by force majeure or system issues beyond the Merchant’s control.

6.2 Accuracy of Business Information

The Merchant shall ensure that all business information provided on the Platform—including store details, operating hours, contact information, available Products, pricing, and Pharmacist schedules—is accurate, complete, and kept up to date. The Merchant shall be solely responsible for any damages arising from inaccurate or outdated information.

6.3 Inventory Management

The Merchant shall maintain appropriate stock levels of Products offered on the Platform. The Merchant shall immediately update inventory status on the Platform when Products are unavailable. Failure to update inventory resulting in User dissatisfaction or order issues shall be deemed a breach for which the Merchant is fully responsible.

6.4 Compliance With Advertising and Marketing Standards

Any advertising or promotional content displayed by the Merchant on the Platform shall comply with applicable laws, including laws governing advertising, consumer protection, medicines, and health products. LINE MAN reserves the right to remove or suspend any content deemed inaccurate, unlawful, inappropriate, or misleading without prior notice.

6.5 Order Handling and User Experience Obligations

6.5.1 The Merchant shall ensure timely acceptance, preparation, and handover of Products for Delivery Service or Pick and Go Service as specified in each order.

6.5.2 The Merchant shall promptly address any incorrect, incomplete, or problematic orders and shall provide remedies or compensation to Users as required.

6.5.3 The Merchant shall cooperate with LINE MAN in resolving User complaints, including providing information, documents, and clarification necessary for complaint resolution.

6.5.4 The Merchant shall maintain professional service quality and conduct business in a manner that protects User trust, safety, and satisfaction.

6.6 Staff Conduct and Training

The Merchant shall ensure that all staff, including Pharmacists and any employees who assist in order preparation, comply with applicable laws, professional standards, and LINE MAN’s operational guidelines. The Merchant shall provide sufficient training to ensure that all personnel understand and correctly perform duties required under these Terms and Conditions.

6.7 Compliance With Safety, Quality, and Hygiene Standards

The Merchant shall comply with all safety, hygiene, and quality standards applicable to the handling, storage, and sale of Products, including temperature control, light exposure, contamination prevention, and Good Storage Practices (GSP). The Merchant shall be fully responsible for any damages caused by improper handling or storage of Products.

6.8 Fraud Prevention and Prohibited Conduct

The Merchant shall not engage in any fraudulent, deceptive, or improper conduct, including but not limited to:

(a) creating fictitious orders;

(b) manipulation of order volume, pricing, or promotional benefits;

(c) misuse of User data or Health Data;

(d) bypassing or attempting to bypass Platform systems; or

(e) any conduct that may compromise system integrity, User trust, or service fairness.

Such conduct shall be deemed a material breach and a ground for immediate service suspension under Clause 7.3.

6.9 Cooperation With Investigations

Upon request by LINE MAN or competent authorities, the Merchant shall provide required information, documents, or evidence and shall cooperate fully in all investigations related to compliance, safety, consumer protection, or Telepharmacy Services.

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7. Suspension of Services and Termination of the Terms and Conditions

7.1 Termination by LINE MAN

7.1.1 LINE MAN may terminate these Terms and Conditions at its sole discretion by giving the Merchant not less than seven (7) business days’ prior notice, except where Clause 7.3 applies and immediate termination is permitted.

7.1.2 Upon the effective date of termination stated in LINE MAN’s notice, these Terms and Conditions shall immediately cease to be in force, and the Merchant shall have no right to object or claim any damages, compensation, or benefits arising from such termination.

7.2 Termination by the Merchant

7.2.1 The Merchant may terminate these Terms and Conditions by giving LINE MAN not less than seven (7) business days’ prior notice through the channel designated by LINE MAN.

7.2.2 If the Merchant is participating in any promotional campaign, special program, or has any outstanding obligations with LINE MAN, the Merchant shall not terminate these Terms and Conditions until all such obligations are fully completed.

7.2.3 Prior to the termination becoming effective, the Merchant must settle all outstanding fees, fines, interest, damages, or any other amounts owed to LINE MAN. LINE MAN may suspend services or refuse to accept the Merchant’s termination request until all such outstanding amounts are fully paid.

7.3 Immediate Suspension or Termination Without Prior Notice

LINE MAN may immediately suspend services or terminate these Terms and Conditions without prior notice if any of the following occurs, regardless of whether caused intentionally, negligently, or by omission by the Merchant or the Pharmacist:

(1) Misrepresentation or Falsification of Information

(a) Providing incorrect information or documents;

(b) Providing falsified or forged documents;

(c) Concealing, distorting, or misleading essential information.

(2) Violation of These Terms or the Requirements of the Telepharmacy System Provider

(a) Breach of LINE MAN’s Terms and Conditions, policies, or operational guidelines;

(b) Failure to comply with rules, standards, or requirements prescribed by the Telepharmacy System Provider, including Telepharmacy service standards required by law.

(3) Violations of Pharmacy or Telepharmacy Laws

(a) Providing Telepharmacy Services without required qualifications or licenses;

(b) Dispensing or selling restricted medicines unlawfully, including specially controlled medicines or prescription-only medicines without a valid prescription;

(c) Violating pharmacy laws or professional regulations, or engaging in conduct that may give rise to civil, criminal, or disciplinary liability.

(4) Providing Services Through Unauthorized Channels

Providing consultations, dispensing medicines, communicating with Users, offering or selling Products, or performing any Telepharmacy-related activities through channels not authorized by LINE MAN or the Telepharmacy System Provider.

(5) Dangerous Dispensing or Harmful Conduct

(a) Repeated incorrect dispensing or conduct demonstrating high risk;

(b) Providing advice that is inaccurate or potentially harmful to User health or safety;

(c) Any conduct that may pose a safety risk to Users.

(6) Serious Complaints or Trust and Safety Risks

(a) Serious complaints with merit;

(b) LINE MAN reasonably believes the Merchant poses risks to Users, the Platform, or Telepharmacy Services.

(7) Intellectual Property Violations

Failure to prove rights to use names, trademarks, or product information displayed on the LINE MAN Platform.

(8) Financial Instability

The Merchant becomes subject to bankruptcy, receivership, business rehabilitation, or any proceeding affecting its capacity to operate.

(9) Conduct Harmful to LINE MAN

(a) Causing harm to Users;

(b) Damaging systems or data;

(c) Damaging the reputation or goodwill of LINE MAN.

(10) Non-Cooperation in Investigations

(a) Obstructing investigations;

(b) Failing to provide information or documents upon request;

(c) Misrepresenting information during investigations;

(d) Failing to cooperate with LINE MAN or the Telepharmacy System Provider.

7.4 Effects of Suspension or Termination

7.4.1 The Merchant shall immediately cease providing services on the Platform.

7.4.2 LINE MAN may manage outstanding orders, including transferring, cancelling, or refunding Users, and the Merchant shall have no right to object.

7.4.3 The Merchant shall have no right to claim compensation or damages arising from suspension or termination.

7.4.4 If LINE MAN suffers any loss or is held liable to Users or third parties, LINE MAN may claim full compensation from the Merchant.

7.5 Post-Termination Obligations

7.5.1 The Merchant shall settle all outstanding amounts owed to LINE MAN.

7.5.2 LINE MAN may deduct such amounts from any pending payments to the Merchant; if insufficient, the Merchant must immediately pay the remaining balance.

7.5.3 The Merchant shall delete, destroy, return, or anonymize all Personal Data obtained under these Terms and Conditions, except for data required to be retained by law or as otherwise required under this Agreement.

7.5.4 Any provisions that, by nature, must survive termination shall continue to apply, including but not limited to:

(a) liability provisions;

(b) indemnification obligations;

(c) confidentiality obligations;

(d) Personal Data and Health Data protection obligations, including Clauses 5.5 and 11.

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8. Payments, Deductions, and Set-Off

8.1 Service Fee Payment

The Merchant agrees to pay all applicable Service Fees to LINE MAN in accordance with the rates, conditions, announcements, or notifications issued by LINE MAN from time to time through its designated channels. All Service Fees form an integral and binding part of these Terms and Conditions.

8.2 Billing Information Review

The Merchant shall review sales reports, billing statements, and any financial information displayed on the Platform within the period specified by LINE MAN.

If the Merchant does not raise any objection within such period, all amounts and information displayed shall be deemed accurate, complete, and conclusively accepted by the Merchant.

8.3 Deductions by LINE MAN

LINE MAN and/or its designated payment service provider may, without prior notice, deduct, withhold, or set off any of the following amounts from the Merchant’s payout:

(a) Service Fees;

(b) Supplementary Service Fees;

(c) fines, penalties, interest, and damages;

(d) refunds, compensation, or reimbursement payable to Users arising from the Merchant’s acts, omissions, or non-compliance;

(e) any outstanding amounts or liabilities owed by the Merchant to LINE MAN under these Terms and Conditions or any other agreement between the Merchant and LINE MAN or its affiliates.

The Merchant irrevocably consents to all such deductions.

8.4 Insufficient Balance

If the Merchant’s payout balance is insufficient to cover any amount owed, the Merchant shall immediately pay the outstanding amount upon demand by LINE MAN. LINE MAN may issue an invoice or require payment via any method designated by LINE MAN.

8.5 Right to Suspend Services Due to Non-Payment

If the Merchant fails to pay any outstanding amounts when due, LINE MAN may, at its discretion:

(a) suspend any or all services;

(b) withhold payouts;

(c) refuse new transactions; or

(d) terminate these Terms and Conditions under Clause 7.

8.6 No Contestation

The Merchant shall have no right to dispute or object to any deduction or set-off made in accordance with this Clause, except where the Merchant provides verifiable proof of error in accordance with LINE MAN’s procedures.

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9. Intellectual Property and Platform Use Restrictions

9.1 Ownership of Intellectual Property

All intellectual property rights in and to the Platform, including but not limited to trademarks, service marks, trade names, copyrights, software, source code, databases, content, designs, audiovisual materials, and any related documentation—are owned by LINE MAN, its licensors, or its affiliates.

Nothing in these Terms and Conditions grants the Merchant any ownership rights in the Platform.

‍9.2 License to Use the Platform

The Merchant is granted a limited, non-exclusive, non-transferable, non-assignable, and revocable license to access and use the Platform solely for the purpose of providing services and selling Products under these Terms and Conditions.

This license may be revoked by LINE MAN at any time in accordance with Clause 7.

9.3 Prohibited Acts

The Merchant shall not, whether directly or indirectly:

(a) copy, reproduce, modify, alter, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works from any part of the Platform;

(b) access, use, or attempt to use the Platform in any manner that disrupts system integrity or security;

(c) access any data not intended for the Merchant or access any server or account that the Merchant is not authorized to access;

(d) misuse, resell, sublicense, or make available any part of the Platform to third parties;

(e) bypass, disable, or interfere with security features or operational mechanisms of the Platform;

(f) scrape, extract, harvest, or collect data from the Platform without LINE MAN’s written consent;

(g) misrepresent or imply any affiliation, endorsement, or partnership with LINE MAN beyond what is expressly authorized.

Any such conduct constitutes a material breach and may result in immediate suspension under Clause 7.

9.4 Merchant Content

Any content, data, images, descriptions, or materials uploaded or provided by the Merchant (“Merchant Content”) remain the Merchant’s responsibility. The Merchant represents and warrants that all Merchant Content:

(a) is accurate, lawful, and does not infringe any rights of third parties;

(b) complies with all applicable regulations regarding medicines, medical devices, and health-related products;

(c) may be used, displayed, reproduced, transmitted, or processed by LINE MAN for operational purposes, including listing, advertising, verification, complaint handling, and service quality monitoring.

9.5 Right to Remove or Suspend Merchant Content

LINE MAN may, at its discretion and without prior notice, remove, hide, modify, or suspend any Merchant Content that is inaccurate, misleading, unlawful, harmful, or non-compliant with LINE MAN’s policies or applicable laws.

9.6 No Use of LINE MAN Marks Without Permission

The Merchant shall not use LINE MAN’s trademarks, service marks, trade names, logos, or branding in any manner, whether online or offline,unless prior written approval is granted by LINE MAN.

Unauthorized use constitutes a breach and may result in legal action or suspension under Clause 7.

9.7 Survival

The Merchant’s obligations under this Clause 9 shall survive termination of these Terms and Conditions, including after the Merchant ceases to use the Platform.

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10. Limitation of Liability of LINE MAN

10.1 LINE MAN Does Not Provide Pharmacy Services

LINE MAN provides only technological systems for communication, order processing, and Platform operations, and does not provide any medical, pharmaceutical, or healthcare services.

LINE MAN shall have no responsibility for, and does not supervise, validate, or guarantee:

(a) any pharmaceutical consultation, symptom assessment, medicine dispensing, or professional acts performed by the Merchant or Pharmacist;

(b) the accuracy, completeness, suitability, or safety of any pharmaceutical advice or dispensed medicines;

(c) the Merchant’s or the Pharmacist’s compliance with professional standards, ethical obligations, or legal requirements.

10.2 No Warranty

The Platform, its systems, features, and any data displayed therein are provided on an “as-is” and “as-available” basis. To the fullest extent permitted by law, LINE MAN makes no representations or warranties of any kind, whether express or implied, including with respect to:

(a) accuracy, completeness, timeliness, availability, or security of the Platform;

(b) suitability of the Platform or its functions for any particular purpose of the Merchant;

(c) error-free or uninterrupted operation;

(d) absence of viruses, malware, or harmful technological components.

The Merchant acknowledges that Platform use is at its own risk.

10.3 Events Beyond LINE MAN’s Control

LINE MAN shall not be liable for any loss, damage, delay, or failure caused by events or circumstances beyond its reasonable control, including:

(a) system failures or interruptions of the Telepharmacy System Provider;

(b) payment system or banking disruptions;

(c) incorrect preparation or delivery of Products by the Merchant;

(d) acts, omissions, or misuse by Users;

(e) force majeure events, technical disruptions, or network outages.

10.4 Excluded Damages

To the maximum extent permitted by law, LINE MAN shall not be liable for:

(a) indirect, consequential, or punitive damages;

(b) loss of profit, revenue, business opportunity, or goodwill;

(c) loss of data, unauthorized access to data, or data corruption;

(d) any damage arising from the Merchant’s or Pharmacist’s non-compliance with laws or professional standards.

10.5 Circumstances Where LINE MAN May Be Liable

LINE MAN shall only be liable where the Merchant proves that the loss resulted directly and solely from LINE MAN’s gross negligence, and not from:

(a) any act or omission of the Merchant or Pharmacist;

(b) any system, data, or operation under the Merchant’s responsibility;

(c) any system, data, or operation of the Telepharmacy System Provider.

10.6 Maximum Aggregate Liability

In all cases, LINE MAN’s maximum aggregate liability to the Merchant under these Terms and Conditions, regardless of the cause of action, shall not exceed the total System Service Fees paid by the Merchant to LINE MAN during the three (3) months preceding the incident giving rise to the claim, unless otherwise required by law.

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11. Personal Data Protection

For the avoidance of doubt and in compliance with applicable personal data protection laws:

LINE MAN shall be the data controller for Personal Data relating to the use of the Platform and technological systems, including User account information, order data, payment information, and communications conducted through the LINE MAN Platform.

The Merchant and the Pharmacist shall each be a separate data controller for Health Data and any Personal Data arising from the provision of Telepharmacy Services to Users.

Each party shall comply with its obligations under the Personal Data Protection Act B.E. 2562 (2019) and all other applicable laws, and shall implement appropriate technical and organisational measures to protect such data against unauthorized access, use, or disclosure.

Personal Data may be disclosed to the Telepharmacy System Provider for the purpose of enabling Telepharmacy Services and related operations, in accordance with these Terms and Conditions or as required by law.

11.1 Disclosure of Personal Data

Where Personal Data is disclosed between LINE MAN and the Merchant—through the Platform, documents, or any other communication channel—the disclosing party represents and warrants that:

(a) the collection, use, disclosure, or transfer of such Personal Data complies with all applicable personal data protection laws; and

(b) all necessary consents from data subjects have been validly obtained, where required by law.

11.2 Processing of Personal Data by the Receiving Party

The receiving party shall:

(1) use or process Personal Data solely for the purposes of these Terms and Conditions;

(2) maintain confidentiality and restrict access to personnel who require such access to fulfil their duties;

(3) implement appropriate security measures to protect Personal Data from unauthorized access, use, alteration, disclosure, or destruction;

(4) cooperate with the other party in complying with personal data protection laws, including assisting with User rights requests (such as access, correction, deletion, or restriction requests);

(5) notify the other party without undue delay and no later than forty-eight (48) hours upon becoming aware of a Data Breach or any suspected breach; and

(6) delete, destroy, return, or anonymize Personal Data when no longer necessary for the permitted purposes, in accordance with applicable law or these Terms and Conditions.

11.3 Cross-Border Transfer of Personal Data

If the transfer of Personal Data outside Thailand is required, the transferring party shall ensure that such transfer complies with applicable personal data protection laws, including ensuring adequate data protection standards in the destination country.

11.4 Merchant’s Liability for Health Data and Sensitive Data

The Merchant acknowledges that medication information, medical records, and Users’ health conditions constitute sensitive Personal Data under applicable law.

The Merchant shall:

(1) record, store, and process Health Data securely and in compliance with the requirements of the Telepharmacy System Provider;

(2) not use such data for any purpose other than the provision of services under these Terms and Conditions;

(3) be responsible for all damages arising from any Personal Data breach caused by the Merchant, the Pharmacist, or any personnel involved in providing Telepharmacy Services.

11.5 Acknowledgment of LINE MAN’s Privacy Policy

The Merchant acknowledges and agrees that it has reviewed, understood, and accepted LINE MAN’s Privacy Policy and all other privacy-related notices published by LINE MAN on the Platform and agrees to comply with such policies throughout the term of these Terms and Conditions.

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12. General Provisions

12.1 Governing Law

These Terms and Conditions shall be interpreted and governed in accordance with Thai law. Both parties agree that the courts of Thailand shall have jurisdiction over any disputes arising out of or relating to these Terms and Conditions.

12.2 Entire Terms and Conditions

These Terms and Conditions, including all appendices, policies, announcements, or conditions referenced or additionally issued by LINE MAN, constitute the entire agreement between LINE MAN and the Merchant and supersede any prior agreements or understandings, in any form, between the parties.

12.3 Severability

If any provision of these Terms and Conditions is void, voidable, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law and shall not be affected by such invalid or unenforceable provision.

12.4 No Waiver

The failure of either party to exercise, or any delay in exercising, any right under these Terms and Conditions shall not be deemed a waiver of such right, nor shall it affect any other rights of LINE MAN or the Merchant under these Terms and Conditions.

12.5 Notices

All notices under these Terms and Conditions shall be made in writing and shall be deemed duly delivered when sent through any of the following channels:

(1) the electronic system or communication channel designated by LINE MAN;

(2) the email address registered by the Merchant or LINE MAN; or

(3) announcements on the Platform or relevant systems.

The deemed time of receipt shall follow the information recorded in LINE MAN’s system.

12.6 Amendments

LINE MAN reserves the right to amend or revise these Terms and Conditions at any time for business necessity, safety, or legal compliance, by announcing such amendments through the Platform. Continued use of the Platform by the Merchant following such announcement shall constitute the Merchant’s acceptance of the amendments.

12.7 Force Majeure

Neither party shall be liable for any breach or delay in performance caused by force majeure events, including natural disasters, war, terrorism, fire, major accidents, pandemics, technological system failures, or any other events beyond reasonable control. The Merchant shall continue to perform any obligations that can be performed without conflict with the force majeure event.

12.8 Interpretation

If the Thai and English versions of these Terms and Conditions differ, the Thai version shall prevail unless expressly specified otherwise by LINE MAN.

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13. Complaints, Problem Reporting, and Contact

13.1 Contact Channels for LINE MAN

The Merchant may contact LINE MAN for inquiries, problem reports, or document submissions under these Terms and Conditions through the Merchant Help Center.

13.2 User and Merchant Complaints or Problem Reports

In the event of a complaint concerning orders, delivery, pharmaceutical consultations, or any service-related issues, the Merchant shall:

(1) notify LINE MAN without delay;

(2) provide information, documents, or evidence as requested by LINE MAN; and

(3) conduct an investigation and resolve the issue within the timeline specified by LINE MAN.

13.3 LINE MAN’s Actions on Complaints

LINE MAN is entitled to:

(1) verify, record, and track complaints;

(2) coordinate with Users and the Merchant to resolve issues;

(3) use investigation results for quality assessment and Merchant supervision measures; and

(4) implement measures under these Terms and Conditions, including warnings, restrictions, service suspension, or termination.

13.4 Merchant’s Obligation to Resolve Issues

The Merchant shall rectify issues, provide compensation, or remedy any impact on Users in accordance with LINE MAN’s standards and within the specified timeline. The Merchant shall also submit additional information upon LINE MAN’s request.

13.5 User Compensation and Related Costs

If LINE MAN determines that the issue was caused by the Merchant or the Pharmacist, LINE MAN may refund or compensate the User immediately on behalf of the Merchant. The Merchant shall be fully responsible for all related costs, and LINE MAN may deduct such amounts from the Merchant’s payouts without prior notice.

13.6 Issuance of Documents upon User Request

When Users request documents such as receipts, tax invoices, or other related documents, LINE MAN will coordinate with the Merchant according to established procedures. Issued documents cannot be amended unless permitted under LINE MAN’s policies.

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14. Participation in the GP Partnership Program (LINE MAN Telepharmacy)

14.1 The Merchant agrees to comply with these Terms and Conditions, including all documents, rules, policies, operational standards, or announcements established or issued by LINE MAN for this program, which may be amended from time to time. Additional details are available at:

https://www.lmwnmerchantcenter.com/terms-and-conditions/gp-partnership-line-man-telepharmacy

14.2 LINE MAN reserves the sole discretion to amend, supplement, or modify these Terms and Conditions at any time without prior notice to the Merchant, unless laws require specific advance notice. In such cases, LINE MAN shall notify the Merchant in writing at least fifteen (15) days in advance, or within the legally required period, through LINE MAN’s communication channels.

14.3  If the Merchant continues to use the Platform or perform any transactions related to the GP Partnership (LINE MAN Telepharmacy) Program after the date of such amendment, the Merchant shall be deemed to have accepted the amendment in full. If the Merchant disagrees, the Merchant may terminate participation or cease usage in accordance with Clause 7.2 of these Terms and Conditions.

14.4 These Terms and Conditions form part of the contract and are fully binding upon LINE MAN and the Merchant. In the event of any inconsistency between the terms of the contract and these Terms and Conditions, these Terms and Conditions shall prevail. The Merchant is responsible for reviewing and monitoring these Terms and Conditions on a regular basis.

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15. Contract

If User have any questions about the terms and conditions of service, issues with using the store management service, or complaints, they can check all company contact channels at LINE MAN Customer Support.